LIBERTY ENERGY SERVICES LTD provides energy efficiency consultancy and engineering-related technical advisory services for commercial buildings. This Service Fulfilment Policy explains how we handle enquiries, quotations, payments, information review, consultancy work, and delivery of technical recommendations.
1. Service Overview
Our services are designed to help clients understand the energy use of their commercial properties and identify potential opportunities to improve building energy efficiency.
Depending on the agreed scope, our services may include:
- Reviewing information supplied about a commercial property.
- Reviewing available energy consumption and operational information.
- Assessing relevant building systems and equipment information.
- Identifying potential areas for energy efficiency improvement.
- Providing technical observations and recommendations.
- Delivering a written consultancy report or other agreed technical information.
The exact services provided will depend on the quotation, service description, and information agreed with the client.
2. Initial Enquiry Response
Clients may submit an enquiry through our website by providing information about their commercial property, energy requirements, and requested consultancy services.
We aim to acknowledge and respond to initial enquiries within 1 business day.
Where an enquiry requires additional information before we can determine the appropriate service scope, we may contact the client to request clarification or supporting information.
3. Quotation Timeframe
After receiving sufficient information about the property and requested service, we aim to provide a quotation within 2 business days.
The quotation may include the proposed consultancy scope, applicable fee, and relevant service arrangements.
More complex enquiries may require additional time to assess. If this occurs, we will inform the client accordingly.
4. Payment and Order Confirmation
Our consultancy services are offered as one-time purchases unless otherwise expressly agreed in writing.
Once the client accepts the applicable quotation or service description and successfully completes the required payment, we will confirm receipt of the order.
Payment confirmation is normally processed within 1 business day.
Consultancy work will normally begin after the required payment has been successfully received and the necessary property and energy information has been provided.
5. Information Review
After payment and receipt of the required information, we will review the materials supplied by the client.
The initial information review is normally completed within 2–3 business days.
If important information is missing, unclear, or inconsistent, we may contact the client for clarification. The service timeframe may be extended until the necessary information is received.
6. Consultancy Service Timeframe
For a standard consultancy request, we generally aim to complete the technical review and prepare the agreed recommendations within 5–10 business days after:
- Payment has been successfully received; and
- All information reasonably required for the agreed scope has been provided.
The actual timeframe may vary depending on the size and complexity of the commercial property, the amount of information supplied, and the scope of the requested consultancy.
Where a project requires additional analysis or a more extensive review, we will provide an estimated timeframe based on the specific requirements.
7. Technical Recommendations
Following the review, we will provide technical recommendations based on the information available to us.
Recommendations may address areas such as energy consumption, building operations, existing equipment, energy efficiency opportunities, and potential improvement measures.
The recommendations are intended to assist clients in evaluating possible improvements. They do not guarantee a particular level of energy savings, cost reduction, or building performance.
8. Service Delivery
Where a written report or technical document forms part of the agreed service, it will normally be delivered electronically to the email address provided by the client.
Unless otherwise agreed, electronic delivery will generally take place within the agreed consultancy timeframe.
Clients should ensure that the email address provided during the enquiry or purchase process is accurate and accessible.
9. Client Responsibilities
Clients are responsible for providing accurate and reasonably complete information required for the consultancy service.
Depending on the service scope, this may include:
- Property details.
- Building size and usage information.
- Energy consumption information.
- Energy bills or relevant energy data.
- Existing heating, cooling, lighting, or other systems information.
- Equipment details.
- Operational requirements.
- Specific energy efficiency concerns.
Delays caused by incomplete, inaccurate, or late information supplied by the client may extend the service delivery timeframe.
10. Additional Information Requests
If additional information is reasonably necessary to complete the agreed consultancy, we may contact the client during the service process.
Clients are encouraged to provide requested information promptly. The consultancy timeframe may be paused or adjusted while waiting for information that is necessary to continue the agreed assessment.
11. Changes to the Service Scope
If a client requests additional analysis, a revised assessment, or other work outside the original agreed scope, we may need to provide a separate quotation.
Additional work will normally begin only after the revised scope and applicable fee have been agreed and, where required, the additional payment has been received.
The delivery timeframe for additional work will be confirmed separately.
12. Delays Outside Our Reasonable Control
We aim to meet the timeframes stated in this policy, but certain circumstances may cause delays beyond our reasonable control.
These may include:
- Delays in receiving information from the client.
- Technical or system failures.
- Website or communication service interruptions.
- Unexpected operational circumstances.
- Third-party service interruptions.
- Events beyond our reasonable control.
If a significant delay occurs, we will make reasonable efforts to inform the client and provide an updated estimated timeframe.
13. No Physical Installation
Our standard services are consultancy and technical advisory services.
Unless expressly stated in the agreed service description, we do not provide construction, equipment installation, building modification, or physical engineering works as part of the consultancy.
Where recommendations involve physical works or specialist implementation, clients may need to engage appropriately qualified contractors or other professionals.
14. Completion of Services
A consultancy service will generally be considered fulfilled when the agreed technical review, analysis, recommendations, report, or other deliverables specified in the applicable quotation or service description have been completed and provided to the client.
Any work requested beyond the agreed scope may be treated as a separate service.