LIBERTY ENERGY SERVICES LTD (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and consultancy services.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, provide commercial property and energy information, request a quotation, make a payment, or otherwise communicate with us.
1. Information We Collect
Depending on how you use our website and services, we may collect the following types of information:
- Name and contact details, such as email address and telephone number.
- Business or organisation details.
- Commercial property information supplied for consultancy purposes.
- Information relating to building characteristics, energy use, energy requirements, and existing systems or equipment.
- Details included in enquiries, consultation requests, and other communications.
- Information required to prepare and manage quotations.
- Payment and transaction information necessary to process online payments.
- Website usage information, such as IP address, browser type, device information, and general interaction with our website.
- Any other information you voluntarily provide to us.
We only seek information that is reasonably relevant to providing, administering, and improving our services.
2. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and requests for consultancy services.
- Understand your commercial property and energy requirements.
- Assess information supplied for energy efficiency consultancy purposes.
- Prepare and provide quotations.
- Process and administer online payments.
- Provide technical recommendations relating to commercial building energy efficiency.
- Communicate with you regarding your enquiry, quotation, payment, or consultancy service.
- Maintain appropriate business and transaction records.
- Improve our website, services, and customer experience.
- Detect, prevent, and address security, fraud, or misuse.
- Comply with applicable legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Commercial Property and Energy Information
As part of our consultancy services, clients may voluntarily provide information relating to their commercial properties and energy requirements.
Such information may include building characteristics, energy consumption information, existing equipment or systems, operational details, and other technical information relevant to the requested consultancy service.
We use this information to review the circumstances described by the client and develop technical observations or recommendations concerning potential energy efficiency improvements.
Clients should ensure that they have the appropriate authority to provide any property, business, or technical information submitted through our website.
4. Legal Basis for Processing
Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:
- Performance of a contract: where processing is necessary to provide requested consultancy services or manage a service relationship.
- Legitimate interests: where processing is reasonably necessary for operating our business, responding to enquiries, maintaining records, improving our services, or protecting our website and systems.
- Legal obligations: where processing is required to comply with applicable laws or regulatory requirements.
- Consent: where we specifically request your consent for a particular processing activity and applicable law requires consent.
Where processing is based on consent, you may withdraw that consent where permitted by law.
5. Online Payments
If you make a payment through our website, payment information may be processed by a third-party payment service provider.
We do not generally need to receive or store your complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies, security requirements, and applicable data protection obligations.
Transaction information may be retained by us for legitimate business, accounting, record-keeping, and legal purposes.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, maintain security, remember preferences, and understand how visitors use the website.
Some cookies may be necessary for essential website functions, while other cookies may be used for analytics or other non-essential purposes.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings, although doing so may affect certain website functions.
7. Sharing Your Information
We may share personal information with carefully selected third parties where reasonably necessary to operate our website and provide our services.
These parties may include:
- Payment service providers.
- Website hosting and technical service providers.
- IT, security, and infrastructure providers.
- Professional advisers, where reasonably necessary.
- Service providers assisting us with administrative or operational functions.
- Government authorities, regulators, courts, or law enforcement bodies where required or permitted by law.
We do not sell your personal information to third parties.
Where appropriate, we require service providers handling personal information on our behalf to maintain suitable confidentiality and security measures.
8. International Data Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that suitable safeguards are in place where required.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary confidential information through general website forms or ordinary email communications.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing business relationships, maintaining financial and business records, resolving disputes, and complying with legal obligations.
The length of time information is retained may vary depending on the type of information and the reason for processing.
When personal information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it, subject to applicable legal and regulatory requirements.
11. Your Data Protection Rights
Subject to applicable UK data protection law, you may have rights including:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain types of processing.
- The right to request data portability where applicable.
- The right to withdraw consent where processing is based on consent.
To exercise a relevant right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
13. Children’s Privacy
Our website and consultancy services are intended for businesses, commercial property owners, and other professional users. We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can assess and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website operations, legal requirements, or data protection practices.
Any updated version will be published on this page with a revised effective date. We encourage visitors to review this Privacy Policy periodically.