1. What services does LIBERTY ENERGY SERVICES LTD provide?
LIBERTY ENERGY SERVICES LTD provides energy efficiency consultancy and engineering-related technical advisory services for commercial buildings. We review information supplied by clients regarding their property and energy requirements and provide practical recommendations to help identify potential opportunities to improve building energy efficiency.
2. Who can use your consultancy services?
Our services are intended primarily for businesses, commercial property owners, property managers, landlords, and other organisations seeking professional guidance on commercial building energy efficiency.
3. What information do I need to provide?
Depending on the scope of your enquiry, you may be asked to provide information such as the type and size of the commercial property, building usage, energy consumption information, existing heating, cooling, lighting or other systems, equipment details, and specific energy concerns or requirements.
Providing accurate and relevant information helps us better understand your property and prepare appropriate technical recommendations.
4. How do I request a quotation?
You can submit your property and energy requirements through our website. After reviewing the information provided, we may determine the appropriate scope of consultancy and provide a quotation for the requested service.
The applicable service fee and scope will be communicated before you complete your purchase.
5. Can I pay for the service online?
Yes. Where online payment is available, you can complete payment through the payment methods provided on our website.
Payment must be successfully completed before we commence the relevant consultancy work, unless different arrangements have been agreed in writing.
6. Is the consultancy service a one-time purchase?
Yes. Our consultancy services purchased through the website are one-time purchases.
There is no automatic renewal, recurring subscription, or recurring membership charge. A separate payment is required only if you independently request and purchase an additional service.
7. What does the energy efficiency assessment involve?
The assessment depends on the information and requirements supplied by the client. It may involve reviewing available information about building energy consumption, operational characteristics, existing systems, equipment, and other relevant factors.
Based on this review, we may identify potential areas for improving energy efficiency and provide technical recommendations for consideration.
8. Will you guarantee a specific amount of energy savings?
No. Our recommendations are intended to identify potential energy efficiency opportunities, but actual energy or cost savings cannot be guaranteed.
Results may depend on factors such as building conditions, occupancy, operating practices, equipment performance, implementation methods, weather, energy prices, and other circumstances outside our control.
9. Do you carry out building installation or construction work?
Our primary service is consultancy and technical advisory work. Unless specifically agreed in writing, our services do not include construction, equipment installation, equipment supply, building works, or contractor services.
Where implementation work is required, clients may need to engage appropriately qualified contractors or other specialist professionals.
10. Can you assess any type of commercial building?
We can consider enquiries relating to a variety of commercial properties. The suitability and scope of a consultancy service will depend on the information provided and the specific requirements of the property.
If additional information is required to determine whether a particular request falls within our service scope, we may contact you before providing a quotation.
11. How long does the consultancy process take?
The timeframe depends on the scope and complexity of the requested service and the completeness of the information supplied by the client.
We will provide relevant delivery information when confirming the service or quotation. Delays may occur where additional information is required or where circumstances outside our reasonable control affect the consultancy process.
12. What happens if the information I provide is incomplete or inaccurate?
Our recommendations rely partly on the information supplied by the client. If information is materially incomplete, inaccurate, outdated, or misleading, this may affect the accuracy or usefulness of the resulting recommendations.
We may request clarification or additional information where reasonably necessary.
13. Can I request additional consultancy work?
Yes. If you require work outside the original agreed scope, please contact us to discuss your requirements.
Additional services may be subject to a separate quotation and payment. We will normally confirm the additional scope and applicable fee before carrying out additional work.
14. Can I cancel or request a refund?
Cancellation and refund requests are handled in accordance with our applicable Refund Policy and any statutory rights available under UK law.
If you wish to cancel a service or request a refund, please contact us as soon as possible and provide details of your order or service request.
15. How is my information protected?
We take reasonable measures to protect information submitted through our website and in connection with our consultancy services.
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection requirements.
16. Can I use your consultancy reports and recommendations for my business?
Materials specifically provided to you as part of a purchased consultancy service may generally be used for your own internal business and property-related purposes, subject to the applicable service terms.
Our underlying methodologies, templates, website content, and proprietary materials remain protected by applicable intellectual property rights and must not be reproduced, resold, or commercially distributed without appropriate permission.
17. What should I do if I have a question about my service?
If you have questions about an existing enquiry, quotation, payment, or consultancy service, please contact our team using the contact details below. Providing relevant information about your request will help us respond more efficiently.