Welcome to LIBERTY ENERGY SERVICES LTD. These Terms & Conditions govern your access to and use of our website and the energy efficiency and engineering consultancy services provided through it.
By accessing our website, submitting a service enquiry, accepting a quotation, or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. About Our Services
LIBERTY ENERGY SERVICES LTD provides energy efficiency consultancy and engineering-related advisory services for commercial buildings.
Our services may include reviewing information supplied by clients concerning commercial properties, analysing available information relating to building energy use and requirements, identifying potential energy efficiency opportunities, and providing technical recommendations.
The exact scope of services will depend on the service requested, the information supplied by the client, and the quotation or service description agreed between the parties.
Our recommendations are intended to support informed decision-making. They do not constitute a guarantee of specific energy savings, financial savings, building performance, or regulatory approval.
2. Website Use
You may use our website for lawful purposes and to learn about, enquire about, and purchase our consultancy services.
You agree to provide information that is accurate, complete, and reasonably up to date when submitting an enquiry, requesting a quotation, or purchasing a service.
You are responsible for ensuring that you have the necessary authority to provide any commercial property, building, business, technical, or energy-related information submitted through the website.
3. Quotations and Service Acceptance
Where a quotation is required, we may review the information supplied by you before determining the proposed scope and price of the requested service.
A quotation may specify the service scope, applicable fee, and any other relevant conditions.
A service contract is formed when the quotation or service order has been accepted and the applicable payment has been successfully completed, unless otherwise stated in writing.
We reserve the right to request additional information where reasonably necessary to understand the requirements of the requested consultancy service.
4. One-Time Purchase and Billing Terms
All consultancy services purchased through this website are one-time purchases.
The applicable service fee will be presented to you before payment is completed. Unless expressly stated otherwise in writing, the fee relates to the specific consultancy service described in the applicable quotation, service description, or order.
There is no recurring subscription, automatic renewal, or recurring membership fee associated with our services.
Your payment authorises a single charge for the agreed service. A new payment will only be required if you separately request and purchase an additional service.
All applicable prices and charges will be presented clearly before you complete your purchase.
5. Payment Terms
Payment must be completed using the payment methods made available through our website or as otherwise specified in an accepted quotation.
You agree to provide accurate billing and payment information and to ensure that the payment method used is authorised for the transaction.
We may delay commencement of the relevant consultancy service until the required payment has been successfully received.
Where additional work falls outside the originally agreed scope, we will normally provide details of the additional service and applicable fee before undertaking that additional work.
We will not knowingly impose undisclosed charges for the agreed service.
6. Client Information and Responsibilities
The quality and usefulness of technical recommendations may depend on the accuracy and completeness of information supplied by the client.
You are responsible for providing information that is reasonably accurate and relevant to the requested consultancy service.
Where appropriate, you may be asked to provide information concerning:
- Commercial property characteristics.
- Building size and usage.
- Energy consumption or energy bills.
- Existing heating, cooling, lighting, or other building systems.
- Equipment and operational information.
- Energy requirements and areas of concern.
- Other information reasonably required for the consultancy.
We are not responsible for inaccuracies in recommendations resulting directly from materially incomplete, inaccurate, outdated, or misleading information supplied by the client.
7. Technical Recommendations
Our technical recommendations are based on the information available to us at the time of assessment.
Recommendations may identify potential opportunities for improving energy efficiency, but actual results may vary depending on factors including building conditions, occupancy, operating practices, equipment performance, implementation quality, energy prices, weather, and other circumstances outside our control.
Unless expressly agreed in writing, our consultancy does not include construction, installation, equipment supply, building works, certification, statutory approval, or project management.
Where specialist construction, electrical, mechanical, structural, legal, planning, or other professional services are required, clients should obtain appropriate advice from suitably qualified professionals.
8. Intellectual Property Rights
All intellectual property rights in our website, including its text, layout, graphics, branding, content, methodologies, templates, materials, and other original materials created or provided by LIBERTY ENERGY SERVICES LTD remain our property or are used under appropriate rights.
Unless otherwise agreed in writing, you receive a limited, non-exclusive, non-transferable right to use consultancy reports, recommendations, and other materials supplied specifically to you for your own internal business and property-related purposes.
You must not, without our prior written permission:
- Reproduce our reports or materials for commercial resale.
- Republish or distribute our proprietary materials to third parties.
- Copy or commercially exploit our methodologies, templates, or proprietary content.
- Remove copyright, ownership, or other proprietary notices.
- Present our materials as your own work.
Nothing in these Terms transfers ownership of our underlying intellectual property to you.
You retain ownership of information and materials that you provide to us, subject to the rights necessary for us to use that information to provide the agreed services.
9. Acceptable Use
You may use the website only for lawful and legitimate purposes.
You agree to use the website and our services in a manner that does not:
- Violate applicable laws or regulations.
- Infringe the rights of LIBERTY ENERGY SERVICES LTD or any third party.
- Introduce malicious code, viruses, or other harmful material.
- Attempt to gain unauthorised access to our website, systems, or accounts.
- Interfere with the normal operation or security of the website.
- Submit knowingly false, fraudulent, or misleading information.
- Use our website to impersonate another person or organisation.
- Attempt to obtain services through fraudulent payment methods.
- Scrape, copy, reproduce, or systematically collect website content without permission.
- Use our consultancy materials for unlawful or deceptive purposes.
10. Prohibited Conduct and Consequences
We may take reasonable action where we identify misuse of our website or services.
Depending on the circumstances, prohibited conduct may result in:
- Suspension or restriction of website access.
- Cancellation of an enquiry or service request where legally permitted.
- Refusal to provide further services where there is a legitimate reason.
- Investigation of suspected fraudulent or unlawful activity.
- Reporting of suspected unlawful conduct to appropriate authorities where required or appropriate.
- Pursuit of available legal remedies for material misuse or infringement.
Any action taken under this section will be subject to applicable law and any rights that cannot legally be excluded or restricted.
11. Confidentiality
We will handle information supplied to us in connection with consultancy services in accordance with our Privacy Policy and applicable data protection obligations.
Where information is clearly confidential and is reasonably necessary for the provision of the service, we will take reasonable steps to protect it from unauthorised disclosure, subject to legal, regulatory, security, and operational requirements.
12. Service Availability
We aim to keep our website available and operational, but we do not guarantee uninterrupted or error-free access.
Website availability may be affected by maintenance, technical problems, hosting issues, security incidents, telecommunications failures, or other circumstances outside our reasonable control.
We may update, suspend, or modify parts of the website where reasonably necessary for maintenance, security, improvement, or legal compliance.
13. Limitation of Liability
We will provide our consultancy services with reasonable care and skill as required by applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or restrict.
Subject to the above, we are not responsible for losses arising solely from:
- Inaccurate or incomplete information supplied by the client.
- Decisions made by a client without considering the limitations or assumptions of our recommendations.
- Changes to a building, equipment, energy usage, occupancy, or operating conditions after our assessment.
- Work carried out by third-party contractors or professionals.
- Equipment, products, installations, or services supplied by third parties.
- Circumstances outside our reasonable control.
Where permitted by applicable law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.
Nothing in these Terms is intended to remove or reduce any statutory rights that apply to you.
14. No Guarantee of Energy Savings
Our consultancy identifies potential energy efficiency opportunities based on the information and circumstances available to us.
We do not guarantee that implementing a particular recommendation will produce a specific percentage reduction in energy consumption, operating costs, carbon emissions, or other performance results.
Actual results depend on factors that may be outside our control.
Any specific performance target or guarantee will apply only where expressly agreed in a separate written agreement.
15. Third-Party Services and Links
Our website may contain links to third-party websites, tools, payment providers, or other services.
Third-party services are operated independently from LIBERTY ENERGY SERVICES LTD, and we are not responsible for their content, availability, security, or privacy practices.
Where third-party services are required for payment or other website functions, their own terms and policies may also apply.
16. Cancellation and Service Changes
Where applicable, cancellation and refund rights will be handled in accordance with the terms presented at the time of purchase and applicable UK law.
If you request a material change to the agreed consultancy scope after work has commenced, we may need to reassess the scope, quotation, and delivery arrangements.
Any material additional work will normally require your agreement before it is undertaken.
Nothing in these Terms removes any cancellation, refund, or other statutory rights that apply under applicable law.
17. Complaints
If you have a concern regarding our services, please contact us first so that we have an opportunity to review and address the matter.
When contacting us, please provide sufficient information about the service, the issue involved, and any relevant supporting information.
We will review complaints reasonably and aim to respond within a reasonable period.
18. Dispute Resolution
If a dispute arises, both parties should first attempt to resolve the matter through good-faith communication.
You should contact LIBERTY ENERGY SERVICES LTD with details of the dispute and allow us a reasonable opportunity to investigate and respond.
Where appropriate, the parties may agree to use mediation or another form of alternative dispute resolution before commencing court proceedings.
Nothing in this section prevents either party from exercising a legal right to bring proceedings before a competent court or from seeking urgent legal relief where appropriate.
19. Governing Law
These Terms & Conditions are governed by the laws of Scotland, unless applicable mandatory law requires otherwise.
Subject to any applicable statutory rights, disputes relating to these Terms or our services will be subject to the jurisdiction of the courts of Scotland.
Where mandatory consumer protection law provides a customer with additional rights or a different jurisdiction, those rights will continue to apply.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website operations, legal requirements, or business practices.
The updated version will be published on this page with a revised effective date.
Changes will not retrospectively alter the terms of a service that has already been purchased where doing so would adversely affect rights or obligations that have already arisen, except where required or permitted by law.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
The remaining provisions will continue to apply.
22. Entire Agreement
These Terms, together with the applicable quotation, service description, Privacy Policy, and any other written terms expressly incorporated into the service agreement, constitute the agreement between you and LIBERTY ENERGY SERVICES LTD concerning the relevant service.
If there is a conflict between these Terms and a specific written quotation or service agreement, the specific written agreement will take precedence to the extent of the conflict.